Terms and Conditions
Last Updated: August 10, 2026
What we will do
We gather information about what happened, assess whether your case meets our requirements, and prepare evidence and escalation support where appropriate.
How long will it take?
Information gathering often takes around two weeks. Bank or platform complaints may take 15 days to 8 weeks. Ombudsman or complex reviews may take months or longer depending on the body involved.
How and when we charge
You are only charged in the event that your case is successful and you receive access restored or funds recovered. Fees are payable after you receive recovered funds.
Fee tiers
| Fee Tier | Amount Recovered | Max Fee | Cap |
|---|---|---|---|
| 1 | $1 to $24,999.99 | 25% | $6,250 |
| 2 | $25,000 to $49,999.99 | 20% | $10,000 |
| 3 | $50,000 or above | 15% | $15,000 |
You pay nothing if we are not successful under the agreed case terms.
Cancellation
You can cancel free of charge unless a redress offer has been made on your case. Once a redress offer has been made, our fee becomes payable.
Complaints
If you have cause for complaint, email complaints@tracebackpilot.com. We aim to respond as soon as possible.
Contact details
TraceBackPilot
123 Financial District
New York, NY 10005, USA
+1 (430) 318-4941
support@tracebackpilot.com